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Who are we?

Deckhand is a team of nerds who have spent their careers being the tech person in non-technical businesses. We have an intimate understanding of what small businesses need, how they work, and the help they need to get there. Our superpower is translating tech into a language you can understand and use on a daily basis.

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Frequently Asked Questions

We have a number of packages available for websites, eCommerce solutions, and social media. If your project doesn’t fit into one of our set packages, we are happy to put together a quote for you to work on an hourly basis.

Big dreams? We’d love to help you get there with a custom quote for your project, just get in touch with us for a chat.

We work with Shopify, WordPress, and Squarespace. We will recommend one of these platforms to you in your quote based on your needs.

Facebook, Instagram, Twitter, LinkedIn, Pinterest… all of them! We can customise your plan to combine the platforms you use the most, and that are best for your business.

They do, but only so we can get to know each other properly! All of our plans have a minimum contract period of three months. This gives us time to get to know each other and build the best workflow and results for you.

Most of our projects can be completed between 2 – 4 weeks, providing you’re prepared!

If you have your copy, content, and product details ready to go, we can work more efficiently.

Absolutely need it right now this minute? Depending on our schedule we can work some magic for you, but your invoice will incur a Rush Fee.

Our social media plans are charged on a monthly basis. Once you sign up to one of our plans, we will set you up with a billing account here on our website. On commencement, we will send you a payment link where you can pay for your first month with your credit card (all types accepted). Your details are then stored securely on file and automatically charged each month on the same date.

For all other packages, we will send you an invoice payable by credit card or bank transfer.

We require a 30% deposit on your invoice up front, with the balance being paid within 7 days of project completion for all of our website and eCommerce packages. We will issue you with an updated invoice once we’ve completed the project and done our handover training with you.

Our social media management plans are invoiced on a monthly basis and you will be setup with an automatic billing account on commencement.

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